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Excellence in Missouri
Program
The Excellence in Missouri
Program (EIMP) is established to generate performance excellence
among all Missouri organizations and drive higher levels of quality
in Missouri produced goods and services. The program is administered
and managed by the Excellence in Missouri Foundation (EIMF) and
consists of two components, one of which focuses on education and
training, the other focuses on organizational assessment. Each component
is based on the Baldrige National Quality Program management philosophy,
which is the most successful and widely used approach to leading
and managing an organization available in the United States and
throughout the world today.
This page is divided
into two sections: Education and Training and Organizational
Assessment. The index for each is listed below.
Education and
Training
Organizational
Assessment
The Excellence in Missouri Foundation staff
possesses world-class expertise in a number of areas and offers a
variety of customized programs and services to help organizations
in their performance improvement initiatives. Services include training
workshops, speeches, and consulting arrangements, all of which are
conducted on-site so organizations can involve a larger number of
employees. Many organizations have relied on Foundation staff to help
drive performance excellence in many of their business practices.
Competitive fees are charged for customized training and consulting
services. For more information, please contact us or call 573-526-1726.
Understanding
and Implementing the Baldrige Management Model
Understanding the Baldrige management
model can be a daunting task, and implementing the concepts contained
in the model can be even more challenging. EIMF has the expertise
and know-how to explain these concepts in terms all employees
can understand, and develop techniques that can produce successful
implementation in a relatively short period of time. In addition,
EIMF can conduct assessment training on site to teach organizations
how to conduct a variety of Baldrige-type assessments, and can
participate in the assessment process as desired.
For further information, see our Using
the Baldrige Criteria as a Business Model brochure.
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Application
Development
EIMF can assist your organization in developing a Missouri Quality
Award or Malcolm Baldrige National Quality Award application.
Services include meeting with your staff to train them on the
Criteria and the application and assessment processes, developing
an application development strategy, assessing the application
as it is being developed to ensure it is the best possible product
and accurately reflects the organization's performance, and working
with your application team to prepare them for the site visit
experience. Once the feedback from the assessment is received,
EIMF will also analyze that feedback and facilitate development
of action plans to address the high priority requirements.
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Performance
Excellence Tools
Strategic
Planning - EIMF can
provide training on strategic planning, assist an organization in
developing a strategic planning process, facilitate development
of a strategic plan, help develop a plan deployment process, and
assist in deploying the plan throughout the entire organization.
Foundation staff members have worked with numerous organizations
of all types to develop effective approaches to strategy and plan
development and deployment.
Balanced
Scorecard - EIMF can bring
a customized training workshop to organizations to educate employees
on the Balanced Scorecard measurement system or provide specialized
consulting services to facilitate development and deployment of
a Scorecard within your organization. Foundation staff members have
many years of experience with the Balanced Scorecard, and have worked
extensively with organizations of all types to assist in developing
this highly effective measurement approach.
Customer
Relationship Management -
EIMF can provide training on customer relationship management to
help organizations understand how to determine customer needs and
preferences, how to build long-lasting relationships, and how to
determine customer satisfaction. EIMF can also develop customer
needs and satisfaction determination instruments for organizations
to use, and can provide support in the customer satisfaction determination
process.
Human Resource Management -
EIMF possesses expertise in methods to generate a high performing
work force including the effective design of work systems, the development
and use of teams, motivating employees, determining employee needs
and preferences, and determining employee satisfaction. EIMF can
provide training and/or consulting help in each of these areas.
Six Sigma Process Management and Improvement Methodology - EIMF can provide six sigma orientation training to help organizations
understand this highly effective process management approach so
they can make an informed decision regarding implementation of this
technique.
Benchmarking - EIMF can provide training on how to conduct benchmarking
activities and collect comparative data to help organizations understand
how to use this technique to improve processes and set goals and
targets for the future.
Organizational
Assessment
Show Me Navigator
(On-line self assessment)
The on-line assessment, entitled "Show Me Navigator",
was created to provide organizations with a tool to evaluate their
performance, and more importantly, to identify the next steps to
take in the quest for performance excellence. EIMF
created this assessment tool in 2000.
This multiple-choice questionnaire is based on the Malcolm Baldrige
National Quality Award Criteria for Performance Excellence, which
has been guiding top-level organizations in the United States since
1988. The Baldrige Criteria has been a proven management tool with
national award recipients displaying outstanding bottom-line results;
whole-company Baldrige recipients have outperformed the S&P
500 by more than 200 percent in the most recent study.
The questionnaire is divided into the seven Baldrige Criteria Categories-Leadership,
Strategic Planning, Customer and Market Focus, Measurement, Analysis, and Knowledge Management,
Workforce Focus, Process Management, and Results.
This assessment enables all organizations along the path to performance
improvement to develop a comprehensive understanding of current
performance and how to get better. Upon completion of the questionnaire,
the program generates a feedback report and a score based on the
Baldrige scoring system. This gives the organization an indication
of its strengths and high priority opportunities for improvement,
and also indicates where on the Baldrige scoring scale it falls. The cost of this on-line assessment tool is $795. There are a few ways to maximize this investment and allow involvement of more than one person in the responses. For more information, please contact us or call 573-526-1725, or to begin the Show Me Navigator on-line assessment, please click here.
Baldrige
Criteria Training
For those organizations
not familiar with the Malcolm Baldrige Criteria for Performance
Excellence, an on-line training course is available. The material
in the course will provides information on the definition, terminology,
and structure of the Criteria for Performance Excellence.
How do I access the training and assessment?
The training can be assessed by clicking the on-line Show Me Navigator,
and then click on the link titled "Online Courses". This
link takes you to the online catalog where you will find both the
course on the Criteria for Performance Excellence and the online
Self Assessment. The first time you buy a course, it will ask you
to register. Please fill out the requested information and write
down your user name and password, you will need this information
when you come back to the course. Upon completion of registration
the course is available to you for six months. You may complete
the course at one time. You may access the site multiple times to
complete the training. To access the course when you come back to
the site, click on "classroom", and the course titles
you have purchased will appear.
Cost:
The cost of the courses:
Criteria for Performance Excellence
$99
The Assessment of Organizational Performance $749
Who
should use?
Organizations interested in improving their performance can use
these online resources. The Criteria for Performance Excellence
provides an excellent framework to structure a culture of improvement
within an organization. Performance measured against the Criteria
can provide the most critical areas for improvement on which the
organization should focus. Employees throughout an organization
can take the course on the Criteria to provide a broader understanding
of these concepts throughout the organization. The assessment can
be taken by a number of people in an organization who have a broad
view of its mission. Multiple assessments will indicate how well
aligned opinions about the organizations performance are.
What your organization will receive
Upon completion of assessment, you will receive an electronic feedback
report that includes your organization's strengths and opportunities
for improvement relative to the Criteria Categories. Using this
feedback report will help your organization determine next steps
in the journey to performance excellence.
For additional information about the Show Me Navigator or the on-line
training for the Criteria for Performance Excellence, please contact
us or call 573-526-1725.
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Show
Me Challenge
The Show Me Challenge is an entry-level organizational assessment
that provides a simple methodology to determine organizational
strengths and next steps to enhance a focus on customers and performance
improvement.
The Show Me Challenge is a self-assessment tool. An assessment,
unlike an audit, is a comprehensive and integrated tool that recognizes
the strengths as well as opportunities for improvement within
your organization. This allows you to identify effective processes
to continue building upon, and to identify the appropriate next
steps for your organization to take in order to improve performance.
Thus, this assessment tool seeks to build a comprehensive understanding
of your organization's performance and develop actionable steps
to improve.
The Missouri Quality Award Criteria for Performance Excellence
provide the framework for the Show Me Challenge. This proven business
model has been validated at the state and national levels through
quality award programs such as the Missouri Quality Award and
the Malcolm Baldrige National Quality Award.
The Criteria consist of seven major categories that address all
major systems making up any organization. The concepts embedded
in the Criteria Categories may be complex or unclear to those
organizations just beginning a formalized performance improvement
process. The Show Me Challenge simplifies the seven Categories
in order to create a more general, yet highly effective assessment
tool that can be used to baseline your organization's performance
levels and embark on improvement efforts. There are a number of
ways for an organization to conduct the Show Me Challenge. The
method you choose depends on the specific needs of your organization.
The Foundation is happy to provide you guidance as you select
an approach that takes your organizational constraints into account
and best meets your desired outcomes. If you would like additional
information on the Show Me Challenge please contact us or call 573-526-1726.
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Show
Me Commitment
The Show Me Commitment is a top-level assessment that allows an
organization to receive feedback on its progress toward performance
improvement without applying for the Missouri Quality Award. Participation
in this level of assessment requires the organization to develop,
as a minimum, a five page Organizational Profile (OP) to describe
itself to a team of examiners who will conduct the assessment.
The guidelines for developing the OP are contained in the Missouri
Quality Award Criteria for Performance Excellence. If possible,
the organization should also submit some performance-related information
based on the seven Criteria Categories as a prelude to the assessment.
A team of examiners, typically consisting of from three to five
people, and often including members of the organization, will
review the materials provided, prepare a site visit plan, conduct
the site visit and write a feedback report for the organization.
This approach provides the most comprehensive assessment the organization
can undergo short of a Missouri Quality Award application and
typically produces a set of highly valuable opportunities for
improvement. For more information please contact us or phone 573-526-1726.
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